The Support Tickets section is your main interface for managing all customer inquiries.

Ticket Dashboard

• Search: Find tickets by keyword.
• Filters: Filter by Priority Status or Priority Level.
• Right Sidebar:
  • Bulk Actions: Mark as Open, Pending, Closed, Assign, or Delete.
  • Categories: View categories with ticket counts. Click to filter.
  • Agents: View agents. Click to filter tickets by agent.
  • Quick Statistics: Summary of total tickets, open tickets, and recently closed tickets.

Creating a Ticket

1. Click Create Ticket to open the form.
2. Select Category and Customer.
3. Optionally assign an Agent.
4. Set Status and Priority.
5. Enter Subject, Related URL, Description.
6. Add Attachments if needed.
7. Check Make This Ticket Public if desired.
8. Click Submit to create the ticket.

Viewing and Responding to a Ticket

• Ticket Conversation: Main panel shows messages from customer and agent replies. Use text editor to post replies or internal notes.
• Ticket Details (Right Sidebar): Change Status, Priority, Category, Assign Agent, view Customer Info, or delete ticket.
• Ticket Tags: Add or remove tags to categorize tickets for easier filtering.
• Actions: Close or delete the ticket permanently.