The Ticket Settings section allows you to control how incoming support tickets are handled. You can enable or disable features using simple toggles.

Option	Description
Automatically assign tickets to the responding agent	When enabled, the first agent who replies will be automatically assigned to the ticket.
Filter and sort tickets by category	Helps organize and filter tickets based on assigned categories.
Disable Public Tickets	If enabled, only logged-in users can create tickets.
Public tickets are default	Sets public tickets as the default option when users create new tickets.
Order tickets ascending by last updated date	Displays the most recently updated tickets at the top of the list.
Group tickets by last update date	Groups tickets together based on their last updated date.
Enable Autoresponder Message	Sends an automated response when users create a new ticket. You can edit the message content.

Once you have configured your preferences, click the Update button to save changes.